Policies & Disclosures

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Booking, Deposits, Cancellations & Rescheduling

Deposit Requirement

Some services require a deposit at the time of booking to reserve your appointment.

Non-Refundable Deposit & Rescheduling Credit

Deposits are non-refundable once a booking is confirmed.

If you reschedule with at least 24 hours’ notice, your deposit will be credited toward one rescheduled appointment of the same service type, subject to availability. The rescheduled appointment must occur within 30 days of the original appointment date.

Late Cancellations & No-Shows

Cancellations with less than 24 hours’ notice, inability to access the work area at the scheduled time, or a “no-show” will result in forfeiture of the deposit (no rescheduling credit).

Payment Terms

Unless otherwise stated in writing:

• Deposits (if required) apply to your final invoice.
• Remaining balances are due upon completion of service.

Variable / Premium Fees (Trip, After-Hours, Rush, Distance)

Certain requests may incur a variable premium based on factors such as:

• extended travel distance or difficult access,
• after-hours / weekend scheduling,
• same-day or rush booking,
• unusually complex or high-risk conditions.

Any premium will be disclosed before work begins and must be approved by you before it is added.

Estimates, Diagnostics, Hidden Conditions

• Initial findings are based on visible and reasonably accessible conditions at the time of service.
• Many repairs involve concealed conditions (behind walls, under flooring, inside assemblies, etc.). If hidden conditions are discovered, you will be notified and provided options before additional work proceeds.
• Diagnostic services are not a guarantee of identifying every possible issue, especially when symptoms are intermittent or conditions are concealed.

Customer Responsibilities: Access, Utilities, Safety

To perform work efficiently and safely, you agree to provide:

• safe access to the work area (including pets secured),
• necessary utilities as applicable (power/water),
• a safe work environment free of known hazards (e.g., active leaks near electrical, unsafe structures, hazardous materials).

If unsafe conditions are present, service may be paused or declined until conditions are corrected.

Limitations of Service, Specialized Trades, and Referrals

• Services are limited to the agreed scope described in the written estimate, invoice, or booking description.
• If a job requires a licensed specialist (electrical, plumbing, HVAC, structural engineering, abatement, etc.), I may recommend you engage the appropriate trade. (Guidance or referrals are informational, not a warranty of another provider’s work.)

Photos, Documentation, and Communication

• You authorize reasonable photo/video documentation of the work area for project records, estimates, warranties, and quality control.
• Identifying information will not be publicly shared without your permission.

Property Conditions and Damage Risk

You acknowledge that repairs and installations can involve working with aged or brittle materials, prior workmanship issues, or non-standard conditions. While reasonable care is taken, some materials may crack, chip, or fail during disassembly or repair due to pre-existing condition. If that occurs, you will be informed and provided options.

Indemnity (Customer-Caused Hazards)

To the extent permitted by law, you agree to indemnify and hold harmless the Service Provider from claims, losses, or damages arising from unsafe conditions, undisclosed hazards, or customer-supplied materials/equipment (including improper installations or defects) that are outside the Service Provider’s control.

Limitation of Liability

To the maximum extent permitted by law:

• The Service Provider is not liable for indirect, incidental, special, or consequential damages (loss of use, loss of profits, etc.).
• Any direct liability is limited to the amount paid for the specific service giving rise to the claim.

This does not limit liability where such limitation is prohibited by law.

Warranties and No Guarantees Beyond Scope

Unless specifically stated in writing:

• No warranty is made that any inspection or diagnostic will identify all defects or future failures.
• No guarantee is made regarding conditions outside the agreed scope, underlying systemic issues, or pre-existing deficiencies.

Force Majeure (Events Outside Control)

Appointments may be delayed or rescheduled due to events beyond reasonable control (severe weather, supply chain delays, illness, emergencies, road closures, etc.). In such cases, the Service Provider will communicate promptly and work with you to reschedule.

Website Notices (Privacy / Cookies / reCAPTCHA)

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Acceptance of Terms

By booking, requesting service, or authorizing work, you acknowledge that you have read and agree to the policies and notices on this page.